0870 062 2262
+44 203 318 3774

Exact Pharma FAQs - Frequently Asked Questions

Why Use Exact Pharma?

  • We only supply genuine products manufactured by leading and trusted Indian pharmaceutical companies.
  • Consistently among the cheapest online suppliers. Our competitors base their pricing on us because we offer the best value to our customers.
  • We don’t share or sell your information on to 3rd parties. We know you value your privacy.
  • We send all customer orders from the EU. This means faster delivery times compared to other providers.
  • No prescription charges, no hidden fees.
  • The more your order, the cheaper the price per pill or sachet.
  • Regular customer discounts on our leading products.
  • Dedicated customer service personnel available by telephone and email.

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How do I contact Customer Services?

You can email us using customerservices@exact-pharma.com

Alternatively, you can use the contact form for Exact Pharma.

If you speak English, you can also telephone our call centre on 0870 062 2262 from the UK, or +44 203 318 3774 from another country. UK customers calling from their mobiles should call 02033183774.

The call centre is open Monday to Friday – 12pm to 8pm.

Outside of these hours, there is a message services for next-day call-back.

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How soon will my order arrive?

We check all orders and usually dispatch within 48 hours. Delivery usually takes another 3 days. Most customers receive their packages within 5 days. Things like Christmas, national holidays and industrial action can lead to delays. If you have not received your package within 14 days, please contact customer services for assistance.

If you have any other problems with your order, please contact customer services.

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What Payment Methods do you accept?

You can order online or through our call centre. We accept payment by Visa or MasterCard.

We do not accept cash, postal orders or cheques. We do not currently accept PayPal or other virtual wallets or virtual currencies.

If you don’t own an accepted payment card, you can purchase a pre-paid credit card with no credit-checks and no debts to run up. You just add cash to the card and spend it anywhere that accepts card payments.

You can read more about pre-paid cards here.

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