0870 062 2262
+44 203 318 3774

Terms and Conditions

Identification

www.exact-pharma.com is a site operated by Universal Healthcare & Supplies.

Exact Pharma is registered in Mauritius as The Island Ltd, 26 Mere Barthelemy Street, Port Louis, Maurtius.

Our main trading address is Unit 7, Dahisar Sai Shraddha CHS Ltd, Phase 1, Ashokvan, Dahisar, Mumbai, 400068, India.

Our returns address is Unit 7, Dahisar Sai Shraddha CHS Ltd, Phase 1, Ashokvan, Dahisar, Mumbai, 400068, India.

Our call-centre number is 0870 062 2262 from the UK or +44 203 318 3774 from outside.

Email Addresses:

General Assistance / Customer Services - help@exact-pharma.com

Returns - returns@exact-pharma.com

Cancellations - help@exact-pharma.com

Privacy Policy

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

We may from time to time send you emails with offers we believe to be of interest to you. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & Monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

Customer Identification - used to allow you access to personalised areas of the website and keeps track of items you add to the shopping basket.

Google Analytics / website statistics - this is anonymised tracking information we use to determine how visitors come to our site and which pages they visit. It allows us to find areas of the website that are popular or unpopular and improve the experience for visitors.

We may monitor traffic to our site and collect the following information:

- The IP address of your computer

- The referring website from which you have got to our website from

- the browser or device type you are using

This helps to improve our marketing performance.

Disclosure of Personal Data

We may disclose your personal data our card processing service if required to combat fraud.

We may also disclose information in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.

Protection of your data

Any personal information provided via the website is taken on secured pages running the latest standards in SSL. Any information captured may be stored in our database for the period it is deemed necessary.

All our systems are protected by industry leading firewalls and sensitive information such as passwords are encrypted for additional protection.

Customer Privacy Rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Hacking and Misuse

We reserve the right to involve investigative services and law enforcement agencies to protect our business and our customers.

If any visitor is found to be using our website in an inappropriate manner including but not limited to hacking, phishing, fraud, denial-of-service and spamming we may investigate and pursue those involved to the full limit of the law.

Product Information

All products for sale on this website are intended for personal use only and not for re-sale.

Additionally you must be at or over the age of majority to purchase from this website.

Pricing Information

All our products are priced in Pounds Sterling and we provide a currency conversion facility on the website. As such prices may vary due to changing currency conversion rates. The price at checkout is binding upon you as the customer and us as the merchant.

Due to currency conversion and the mathematical functions used in calculating prices, prices of internal quantities of a product may not total up to the same exact total. This is in part due to rounding of values to a set number of decimal places.

The price displayed as a total is however set and shown throughout your transaction.

We may take payment in different currencies to Pounds Sterling. We will not add any supplement to the converted price but your card provider may levy a fee for debiting your account in a currency other than that of your card account.

By ordering from this website you confirm that you are legally entitled to receive the products within the order.

Delivery Policy

At our discretion, if you are not able to receive the delivery when attempted, we may charge a £10.00 resend fee.

Cancellation Policy

You have the right to cancel your order up until the point of dispatch. After this time you may request a refund (please see Refund Policy).

If you cancel your order we will refund your payment in full within 14 calendar days.

If you want to cancel your order, please contact us by email to help@exact-pharma.com, by cancelling your order on the "My Account" section of the website or by completing the contact form on the website. We will respond to cancellation requests promptly.

Returns Policy

If you want to return all or part of your order, please send the products in appropriate packaging and using appropriate postage to our returns address shown in the Identification section.

Prior to returning your order please inform us by email to returns@exact-pharma.com, by selecting "Return your Order" on the "My Account" section of the website or by completing the contact form on the website. We will respond to returns requests promptly.

Due to the nature of the products we cannot accept partial or incomplete packets. Any missing or damaged products will be excluded from the returned goods and reflecting in any refund.

Upon successful return of goods we will issue a partial refund. This will reflect our initial postage and fulfilment costs to you, the value of goods not returned and a restocking fee. You will be credited this within 14 calendar days of receipt of the goods.

To get an estimate of the refund please ask us prior to returning your order.

If we delivered the order in error or the items are damaged or defective, please contact us so we can find the best course of action for your circumstances. In these circumstances, please email help@exact-pharma.com.

Notices

All notices you send us must be sent to the contact details provided in the "Identification" section and copied to one of our listed email addresses. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served24 hours after an email is sent or three days after the date of posting of any letter.] In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee and no non-delivery notice was received back.

Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our business literature, communications and advertising.

This website, its employees and partners are not liable for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this website of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

We are not liable or responsible for any content whatsoever on third-party websites. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This website will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright & Trademarks

Copyright and other relevant intellectual property rights exists on all content within the website and any communications sent from the website, its partners or employees. You may not copy, summarised or otherwise reproduce the content of this website for any purpose not expressly consented to by us in writing.

We do not own the trademarks to any of the products listed on the website.

You are entitled to print copies of your orders and can do so from the "My Account" area of the website.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Additionally, industrial action, import or export restrictions or other blockades to trade or passage of goods and services are deemed outside of our control and we are not liable for any resulting eventuality.

Conclusion

These terms are governed by Indian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Indian law.

By continuing to use our website you are consenting to these terms.

These terms may be amended from time to time and shall bear the date of amendment.

Version dated 26th February 2017

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